General
*When will I get my item?
We try and get items shipped to you as quickly as possible. If we have a item in stock we can usually get an item done in just a few days but if we need to order stock it will take at most 1 week. If you are in a rush just send us a message and let us know and we can try and accommodate your timeline.
*Do you offer discounts if ordering in large quantities?
Yes we can. Just contact us and we can work with you and come up with a quote.
*Can I order something blank?
Yes you can just put in the notes to seller box at checkout that you would like to order the item blank.
Return Policy
If have ordered a personalized item you cannot return the item. All sales are final due to the personalization of the item. If a mistake has been made on our part please send us a message and we will work on fixing that problem.
TERMS AND CONDITIONS
Effective Date: 2020
Welcome to The Varsity Stitch. By accessing our website and placing an order, you agree to the following terms and conditions.
Custom and Personalized Orders
All items sold by The Varsity Stitch are custom made to order. Due to the personalized nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations.
Customers are responsible for reviewing all personalization details including names, spelling, numbers, and dates before completing checkout. The Varsity Stitch is not responsible for errors approved at the time of purchase.
Order Changes and Cancellations
Orders cannot be changed or canceled once submitted. If you believe an error was made, please contact us immediately. Changes are not guaranteed once production has begun.
Production Time and Shipping
Production times vary by product and season and are provided as estimates. Shipping timeframes are not guaranteed. The Varsity Stitch is not responsible for delays caused by shipping carriers, weather conditions, or circumstances beyond our control.
Design and Color Variations
Thread colors, placement, and embroidery appearance may vary slightly due to screen settings, garment texture, and the embroidery process. These variations are normal and are not considered defects.
Damaged or Incorrect Items
If your item arrives damaged or incorrect due to an error by The Varsity Stitch, please contact us within 7 days of delivery with photos so we may review and resolve the issue.
Intellectual Property
All designs, images, text, and content on this website are the property of The Varsity Stitch and may not be copied, reproduced, or used without written permission.
Limitation of Liability
The Varsity Stitch is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Contact Information
For questions regarding these terms, please contact us at
thevarsitystitch@gmail.com
PRIVACY POLICY
Effective Date: 2020
The Varsity Stitch values your privacy and is committed to protecting your personal information.
Information We Collect
We collect personal information such as your name, email address, shipping address, and order details when you place an order or contact us.
How We Use Your Information
Your information is used to
• Process and fulfill orders
• Communicate with you regarding your order
• Provide customer support
• Improve our website and services
We do not sell, rent, or trade your personal information.
Payment Processing
Payments are processed securely through trusted third party payment providers. The Varsity Stitch does not store or have access to full payment information.
Cookies
Our website uses cookies to enhance user experience and collect basic site analytics.
Third Party Services
Our website may include links to third party services such as payment processors or social media platforms. The Varsity Stitch is not responsible for the privacy practices of these third parties.
Your Rights
You may request access to or deletion of your personal information by contacting
thevarsitystitch@gmail.com
Policy Updates
This privacy policy may be updated periodically. Any changes will be posted on this page.